Guest Information | Madaket Getaway

Booking Your Stay

Why Book Directly?

Booking directly with Madaket Getaway offers several advantages:

Lower fees compared to booking platforms
Direct communication with property owners
More flexible cancellation options
Personalized assistance with ferry reservations and island transportation
Access to our local knowledge and recommendations
Returning guest discounts not available through third-party platforms

Arrival & Departure

Check-In Procedure

Check-in time is 4:00 PM. Upon booking, you'll receive detailed check-in instructions including:

Directions to the property
Code to the front door of the home in our welcome letter
Property access codes
Contact details for our on-island caretaker
Emergency contact information

Early check-in may be possible depending on the cleaning schedule. Please inquire in advance if you plan to arrive before 4:00 PM.

Check-Out Procedure

Check-out time is 10:00 AM. Our check-out process is straightforward:

Leave keys as instructed in your welcome information
Ensure all doors and windows are locked
Remove all perishable food items from refrigerator
Place trash and recycling in designated areas
Turn off lights and adjust thermostat as indicated
Start load of laundry
Turn off heat or AC
Leave tennis court key on the hook by the door

Late check-out may be possible depending on the cleaning schedule and incoming guests. Please request in advance if needed.

Guest Support

Caretaker Services

We partner with Grey Lady Caretaking to provide comprehensive support during your stay. Our full-time caretaker is available seven days a week to:

Address any questions or concerns
Assist with property features or equipment
Provide recommendations for island activities and dining
Help with any unexpected issues
Ensure your comfort throughout your stay

Contact information for our caretaker will be provided in your welcome materials.

Getting to Nantucket

Transportation to the Island

Nantucket is accessible by ferry or by air. We're happy to help with transportation logistics to make your journey as smooth as possible.

FERRY SERVICES

The primary ferry services to Nantucket are:

Steamship Authority

‍‍Year-round service from Hyannis
Vehicle and passenger transportation
Advance vehicle reservations highly recommended
Approximately 2.5 hour crossing

Hy-Line Cruises

High-speed passenger-only service
1-hour crossing from Hyannis
Seasonal service from other locations

FERRY RESERVATION ASSISTANCE

We understand that securing ferry reservations can be challenging, particularly for vehicles during peak season. If you're having difficulty obtaining ferry reservations for your vehicle, please let us know—we may be able to help with alternative arrangements or provide a rental car during your stay.

AIR TRAVEL

Nantucket Memorial Airport (ACK) offers regular connections from Boston, New York, and other major cities, with increased service during summer months. Major airlines and regional carriers serving Nantucket include:

JetBlue
Delta
American Airlines
Cape Air
Southern Airways Express

Property Policies

Important Information

PET POLICY

We are pet friendly properties! We are happy to host your pet at our homes, this is subject to individual approval, please contact us directly for more information.

SMOKING POLICY

All our properties are non-smoking. This includes both indoor spaces and outdoor deck/patio areas. Thank you for helping us maintain a clean and healthy environment.

OCCUPANCY LIMITS

The Farmhouse accommodates a maximum of 6 guests, while the Pineapple House accommodates a maximum of 4 guests. These limits are strictly enforced to maintain the quality of our properties and comply with local regulations.

What to Pack

Packing Suggestions

We've equipped our homes with many essentials so you can pack light. Here's a helpful guide to what's provided and what you might want to bring:

WHAT WE PROVIDE

Our properties come equipped with:

Bed linens and pillows
Bath towels
Beach towels
Beach chairs and umbrellas
Coolers for beach days
Fully equipped kitchens with cookware, dishes, and utensils
Basic cleaning supplies
Laundry detergent and dryer sheets
Paper products to start your stay
Hand soap

WHAT TO BRING

Consider packing these items for your stay:

Personal toiletries
Sunscreen and beach accessories
Specialty cooking ingredients
We supply tennis rackets and some tennis balls
Specific entertainment needs (games, books, etc.)
Any specialty items needed for young children

Seasonal Considerations

Planning By Season

Nantucket offers a unique experience in each season. Here's what to expect throughout the year:

SUMMER (JUNE-AUGUST)

Peak season brings warm temperatures, beautiful beach days, and a full calendar of events. Reservations for ferries, restaurants, and activities should be made well in advance. All island services and businesses are operating at full capacity.

FALL (SEPTEMBER-NOVEMBER)

A magical time on Nantucket with warm days, cool evenings, and smaller crowds. The water remains warm for swimming into September. Fall brings harvest festivals, cranberry picking, and spectacular foliage. Many restaurants and shops remain open, particularly in early fall.

WINTER (DECEMBER-FEBRUARY)

Experience the peaceful, authentic side of island life. While many businesses reduce hours or close seasonally, winter offers cozy charm, holiday festivities, and the opportunity to explore Nantucket like a local. Ferry service continues year-round, though on a reduced schedule.

SPRING (MARCH-MAY)

Watch the island come alive with daffodils, flowering trees, and returning birds. Spring offers increasing activity as businesses reopen and the island prepares for summer. The annual Daffodil Festival in late April is a highlight of the season.

Planning Your Stay